Technical Support

EdCom provides technical support for the UCSD Division of Medical Education faculty and staff, as well as the medical and graduate students enrolled in School of Medicine courses. The menu on the left guides users through an overview of EdCom's technical services, articulates computing policies and procedures, and provides instruction to facilitate the solving of basic computing and communications problems.

Users requiring additional help should contact EdCom's Technical Support group:

• On the web at MedEd Help Desk
• Via email to support@meded.ucsd.edu
• By phone at 858.534.2337

Tech Support FAQs

1. What types of software does EdCom provide to students for use on MedEd computers? For home computers?

   Campus Computers:
   The computers found at EdCom facilities are loaded with all the major productivity applications such as Microsoft Office Suite (Word, Excel, PowerPoint, and Access), WordPerfect, QuickTime, Acrobat Reader, Firefox, Internet Explorer, Sonic CD Burning software, Winzip and Winscp. In addition to the above, the scanning station contains Adobe Photoshop and the full version of Adobe Acrobat.

    

   Home Computers:
   Anti-Virus and Anti-Spyware/Anti-Adware: EdCom provides ALL SOM and SOM affiliated students with a way to download Sophos Anti-Virus software free-of-charge. This is done to minimize the proliferation of viruses and to make sure that student computers meet the minimum UCSD computer security policies. Anti-Spyware programs are also strongly recommended, and EdCom provides a way for students to download Microsoft Defender and Lavasoft Ad-Aware SE Personal. For further information on computer security, please visit the Tech Support: Security section of this website.

    

   Course-related programs: EdCom provides course-related software such as BrainStorm. Interactive Neuroanatomy This software is licensed for UCSD SOM use only, so students must sign a usage agreement stating that they will uninstall the program at the endof the course.

    

     All other software for home computers must be purchased or supplied by each student.

2. Can I change my email address or redirect my "@ucsd.edu" email to an off-campus email account?

   No and Yes.

   Email addresses, based on the first initial and last name of a student, are distributed via the main campus Network Operations group and are not allowed to be changed.

    

   However, you can elect to forward your email to a third party email provider - see the Email section of this site for more details.

3. Can I change my password?

   Yes. Upon entering the School of Medicine, you were provided with a username and password for various servers/services on campus. EdCom has a web-based utility called the Global Password Change that will allow you to change your password for your Medical Education(MedEd) Web Portal and Novell accounts. It is currently being updated to comply with the Campus Systems' new protocols (should be available in Fall Quarter). Please be advised that you will be redirected to change your password for your UCSD Network (ACS) account. This is important because the Username/Password allows you to use the UCSD wireless network and the UCSD Web ProxyServer (allows you to gain access to online library resources andcourse reserves from off-campus).

4. How do I setup or change my Active Directory Account?

   The AD accounts have been created using your UCSD Network mailnames - the more user-friendly version of their username that is NOT truncated to 8 characters. You will need to register your account and then (if necessary) reset your password.

    

   • Click this link to register your AD account: https://sdacs.ucsd.edu/~icc/acsreg.php
     NOTE: For the next Step --> Enter the following information as it appears on your ID card (e.g., your official name as stored by the UCSD Registrar).
   • If you need to change your password to synchronize with all systems, visit the website: http://acs.ucsd.edu/account-tools/gpasswd.php. Use your username and student ID number to login.
5. How do I gain access to the wireless network on all the UCSD campuses and the UCSD Medical Centers?

   Main Campus & UCSD Medical Center in La Jolla: Visit the Wireless Access page to connect your laptop or PDA to the UCSD campus wireless network. A Username and Password is required to use the system.

    

   UCSD Medical Center in Hillcrest: Read the UCSD Medical Center Telecommuncations Wireless How-To Procedures page to connect your laptop or PDA to the UCSD Medical Center wireless network. Access requires a password which may be obtained by calling the UCSD Medical Center Help Desk at (619) 543-HELP (4357).

6. I can't gain access to journals from off-campus, but I used to be able to. Can you tell me why?

   First make sure your connection to the UCSD Web Proxy Server is setup correctly. The proxy server is maintained by the main campus Network Operations group and can occasionally have technical issues such that it prevents users from logging in. Check the status of UCSD Network and ACS/NetOps Services to verify there are no problems withthe Proxy Server. If there are no issues with the Proxy Server and you are still unable to connect, feel free to contact the MedEd Help Desk at (858) 534-2337 for assistance.

7. How can I access my I: drive from home or off-campus?

   There are a couple of ways that users can access their I: drives from off-campus. The preferred method is via the Novell Client application. PC users may download this package for free. Macintosh users must purchase the NetWare Client for Mac OS X from Prosoft Engineering, Inc.

   The less preferred method is to use Novell NetStorage through a web browser. This method has some limitations and tends to be less productive than using the client. For more information, please read our Novell Files page.

8. Why do I need to logout? How do I logout of the various systems?

   When using public computers, it is CRITICAL to logout of all systems (MedEd WebMail, MedEd Student Web Portal, and Novell-intranet) to prevent other users from accessing your account.

    

   To logout from the:

   • MedEd WebMail -- click the Logout link on the upper right side of the main page.
   • MedEd Student Web Portal -- click the Logout on the upper left side of your class page.
   • Novell on Windows computers -- click the "Start" button and choose the Log off student option.
   • Novell on Mac computers -- click on the green tree icon in the upper right corner of the menu bar and select Logout.