MedEd WebMail - FAQs

1. How do I change my Email Settings so that people reply to my @ucsd.edu email address?

   First-time users must configure Email Settings in Webmail upon logging in:

   In WebMail, click the Settings link on the menu bar and enter the three fields (account, displayed name, and reply to) displayed in the image below.

    

   For an expanded description of the WebMail Settings, refer to the WebMail Setup Helpsheet.

    

   
2. I changed the Reply To address in Email Settings to my @ucsd.edu email address; but when I compose an email why does the "From:" field still say _@meded-mail.ucsd.edu?

   The _@meded-mail.ucsd.edu that appears in a message that you begin to compose is just indicating the account on the new mail system that you're using to send the message out. The recipients of your messages will see only your @ucsd.edu address in the "From" and "Reply To", but they will never see _@meded-mail.ucsd.edu since you have already changed the email settings.

   
   

3. WebMail is acting sluggish when logging in or when I click on my inbox

   The WebMail system has a database backend. When a user logs in or when he/she clicks on the inbox, this database dynamically creates a new index of the messages for display. If your inbox has a lot of messages, creating the index can take time - not just when you log in, but even as you are working and new messages are being received behind the scenes.

    

   Corrective Action: Move important emails from the inbox into folders. This single action will make an important positive impact on your WebMail performance.

   
   

4. I receive some emails with the message body as a text file attachment. How do I view such emails?

   Do the following once to associate Wordpad with text attachments:

    

   Right-click the attachment and select Save Target As...

    

   
   

    

   and save the attachment to your desktop. Right-click on the attachment and select Open With -> Choose Program

    

   
   

    

   Select WordPad under Programs and select checkbox "Always use the selected program to open this kind of file". Click OK.

    

   
   

    

   Now you may view the attachments by simply clicking Open when prompted with the following:

    

   
5. Mac Users: I get a blank page when I log into Webmail. Why?

   Be sure you use the Simple Interface instead of the Advanced Interface, which works on PCs only.

   
   

6. When attempting to open a message, I receive "No Subject" in the Subject line of the email. How do I view such messages?

   Click on the Check Mail (Simple interface) icon 

   OR the Send/Receive button (Advanced interface)

   OR Log out of webmail and log in again.

   Note: We have contacted the Support Department to look into this issue.

   
   

7. How do I delete an email without having to view the email first?

   Select the email(s) you wish to delete, scroll down to the bottom and click on the button Move Trash to move the selected messages to the trash, or select Move Erase Selected to erase messages permanently.

    

   This will move your mail from the inbox into the trash. This means that you will have to empty the trash eventually. However you can work around that by checking "Auto Delete Trash" in the "Settings" menu.

     OR 

    

8. How do I attach Files to Emails?

   1. 1. Click on the Attachments icon in the icon toolbar. An "Add Attachments" dialog box will pop-up.

   2. Click Browse and double-click on the file you would like to attach and click Upload.

   3. Repeat step 2 if you would like to attach more files; otherwise, click Done (Simple interface) or Return (Advanced interface) to return to the outgoing email.

   The file(s) you attached should now appear in the "Attachments" field.

   
   

9. How do I Import email addresses into Addressbook?

   Click Here for instructions from the WebMail Help Guide.

   
   

10. How do I manage my folders?

    Click Here for instructions from the WebMail Help Guide.

    
    

11. How do I know when I am reaching my email storage quota?

    Webmail will display your quota usage under Settings (Simple interface) or on the Start Page (Advanced interface). When you have over 90% of storage capacity usage, you should consider removing some email or getting more storage.

    
    

12. How do I delete an email with a large attachment?

    Select the email and, instead of Move to Trash, select Erase Selected from the Move pull-down menu:

    

    Note: We have contacted the Support Department to look into flaw in Move-to-folders/Trash function for large email attachments.